Mid · Customer Success

Customer Success Manager salary in North West, 2026.

Live compensation benchmarks, time-to-hire and equity guidance for a Customer Success Manager in North West, drawn from Evara retained search data.

Headline benchmark

£50k-£75k base (£60k-£90k OTE)

In North West, 2026. Compared to Yorkshire: £45k-£70k base (£55k-£85k OTE).

Time to hire

5-8 weeks

From kick-off to signed offer

Region

North West

North West compensation is anchored by Manchester, which is now the deepest GTM and senior commercial talent market outside London.

Typical responsibilities

Onboarding and time-to-value for new customers
Quarterly business reviews and stakeholder management
Net retention contribution: renewal and expansion
Voice of the customer feedback into product

What good looks like

A strong CSM sustains gross retention above 95% on their book of business, generates 110%+ NRR through expansion, and converts 5-10% of accounts into reference customers.

Comparator employers in North West

Peak · Hibob · TPP · Jet2

Related roles

Head of CS

£95k-£140k base (£115k-£175k OTE)

Account Executive

£55k-£85k base (£100k-£160k OTE)

All benchmarks

Browse all roles across both regions →

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