Leadership · Leadership

Head of Customer Success salary in North West, 2026.

Live compensation benchmarks, time-to-hire and equity guidance for a Head of Customer Success in North West, drawn from Evara retained search data.

Headline benchmark

£95k-£140k base (£115k-£175k OTE)

In North West, 2026. Compared to Yorkshire: £90k-£130k base (£110k-£165k OTE).

Equity: 0.15-0.40% in scale-up SaaS

Time to hire

8-12 weeks

From kick-off to signed offer

Region

North West

North West compensation is anchored by Manchester, which is now the deepest GTM and senior commercial talent market outside London.

Typical responsibilities

  • Net revenue retention and gross retention targets
  • CS team structure: pooled vs named, segmentation, ratios
  • Renewal and expansion motion design
  • Cross-functional partnership with product and sales

What good looks like

A strong Head of CS lifts NRR by 5-15 points within 12-18 months, reduces gross churn materially, and builds a CS function that is treated as a revenue-bearing seat at the leadership table rather than a cost centre.

Comparator employers in North West

Peak · Hibob · TPP · Sky Betting

Related roles

CSM

£50k-£75k base (£60k-£90k OTE)

Head of Sales

£95k-£140k base (£150k-£220k OTE)

CRO

£160k-£240k base (£270k-£380k OTE)

All benchmarks

Browse all roles across both regions →

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